AI-first Custom software studio
Custom software that does the work.
We design, build and run AI-first software: agents that answer the phone and the inbox, models fine-tuned on your own data, and the systems they plug into.
- Custom web apps
- Phone agents
- Email agents
- Model fine-tuning
- Evaluations
- Agent observability
- Integrations
What we build
Software first. Intelligence inside.
Most AI projects stall between the demo and the daily routine. We build the whole thing: the app, the agent, the model and the dashboards that prove it is working.
Custom software
Web apps, portals, internal tools and integrations, built around how your team actually works.
Services 02AI agents
Phone, email and back-office agents that take real actions in your systems, with every step traced.
Agents 03Fine-tuning
Smaller, faster, cheaper models trained on your data and proven against a baseline before they ship.
Fine-tuningOur agent platform
Every agent we ship runs where you can watch it think.
Our platform comes with every engagement. These are real screens from it, not concept art.
See every run, token and dollar.
Live agents, run history, tool-call success and cost per conversation, so nothing an agent does is a black box.
Observability
An inbox that files, answers and explains itself.
Email agents classify mail, look things up with tools and reply in your tone, with a trace of every decision.
Email agents
Calls handled, transcribed and traced.
Inbound and outbound phone agents with speaker-separated transcripts and the reasoning behind each reply.
Phone agents
Numbers before opinions.
Benchmarks and your own test sets, run against every model and agent change, so quality is measured rather than argued.
Evaluations
Industries
Six industries we know from the inside.
The same building blocks, shaped by the rules, systems and customers of each trade.
Ecommerce
Stores that answer, recommend and restock without a person in the loop for the routine work.
Example agentAn email agent that reads “where is my order?” emails, checks the carrier and replies with the live tracking link.
Veterinary
Practice software that books, reminds and triages, so the front desk can look after the animal in the room.
Example agentA phone agent that books vaccine appointments into the practice calendar and flags urgent symptoms to a nurse.
Real estate
Lead handling, listing content and transaction paperwork that keeps moving after office hours.
Example agentAn agent that calls back a new web lead within a minute, qualifies budget and area and books a viewing.
Construction
Bids, RFIs, change orders and site reports turned into structured data your team can act on.
Example agentA document agent that reads a 200-page spec and lists every line item the estimate has not priced yet.
Marketing
Content, campaign and reporting pipelines that produce on-brand work and explain their numbers.
Example agentA reporting agent that pulls ad and CRM data every Monday and writes the client summary for review.
Recruiting
Applicant intake, screening and scheduling that is fast for candidates and fair by design.
Example agentAn inbox agent that parses each résumé, updates the candidate record and sends a tailored acknowledgment.
A vet practice that stops missing calls.
A three-vet clinic loses bookings when the front desk is with a client. Here is how we would approach it: a phone agent that answers every call, books routine visits and hands anything urgent to a person.
- Build
- Phone agent + booking integration
- Typical timeline
- 6–8 weeks
- Measured by
- Answer rate, bookings, escalations
- Safety net
- Human handoff on urgency
- Listen firstTwo days at the front desk and a month of call recordings, sorted into the questions people actually ask.
- Write the test setFifty real call scripts with the right answer for each, run against every agent version.
- Connect the systemsRead and write appointments in the practice software; look up patient history by phone number.
- Launch with a safety netAfter-hours calls first, a nurse paged on urgent words, every call transcribed for review.
- Run and improveWeekly review of the traces; the test set grows with every call the agent got wrong.
How we work
From first call to running in production.
Short, fixed-price stages. You see working software every week, and you can stop after any stage with everything we built.
Discover
We map the process, the data and the systems, and agree on how success will be measured.
1–2 weeksPrototype
A working slice on real data, scored against your test set, so the hard question is answered early.
2–3 weeksBuild
The production app, integrations, permissions, monitoring and the hand-off to your team.
4–10 weeksRun
We watch the traces, re-run evaluations on every change and keep improving after launch.
Ongoing
Our commitments
Every action traced.
Each agent step, tool call and cost is logged and searchable. You can always answer “why did it do that?”
Evaluated before it ships.
No model or prompt change goes live without passing the test set we wrote with you.
Yours to keep.
You own the code, the data and the fine-tuned weights. No lock-in to us or to a single model vendor.
Start a project
Have a process that should run itself?
Tell us what slows your team down. We will come back within two business days with a first take on what to build, what it costs and how we would measure it.
New projectssales@turing-labs.comSupport for clientssupport@turing-labs.com