About & process
The only test that matters is whether it works.
Turing Labs is a small, senior studio of engineers, designers and machine-learning specialists. We are named for the idea that a machine is judged by what it does, so we judge our software the same way.
What we believe
Four rules we build by.
Measure, then argue
Every project starts with a test set. Opinions about quality are settled by running it.
Show the working
Agents log their reasoning and every action. If we cannot explain a decision, it does not ship.
People stay in charge
Anything costly, irreversible or sensitive waits for a human yes. Agents know when to hand off.
No lock-in
You own the code, data and models. We pick tools that you could run without us.
Our process
What a project looks like, week by week.
Each stage has a fixed price and a clear output. You can pause or stop after any of them and keep everything we built.
- DiscoverWeeks 1–2
We sit with the people who do the work today, read the data and map the systems. Together we pick the one process where AI will save the most time first.
- Process map and data review
- Success metrics and a first test set
- Fixed quote for the next stage
- PrototypeWeeks 3–5
A working slice on real data: one agent, one channel, scored against the test set. This answers “can it do the job?” before the big spend.
- Working prototype on your data
- Evaluation results vs the baseline
- Build plan and risks
- BuildWeeks 6–15
The production system: app, integrations, permissions, monitoring and the human-in-the-loop steps, demoed every week.
- Production release
- Dashboards, traces and alerts
- Docs and team training
- RunOngoing
We review traces, extend the test set with real mistakes, re-run evaluations on every change and tune models and costs.
- Monthly quality and cost report
- Fixes and improvements
- Support at support@turing-labs.com
Who you work with
One small team, from first call to launch.
No hand-offs between sales, design and an offshore build team. The people on the discovery call are the people who build your software.
Product engineers
Full-stack developers who build the app, the integrations and the infrastructure.
ML engineers
Model selection, fine-tuning, evaluation design and inference cost.
Agent designers
Conversation design, tool design, guardrails and human handoffs.
Delivery lead
One person who owns the plan, the budget and the weekly demo.
Security & data
Your data, handled carefully.
- Least-privilege access for every agent and every engineer
- Data kept in the cloud region you choose, or on your own servers
- No training of shared models on client data
- Audit logs for every agent action and admin change
- Personal data minimized and redacted where the task allows
Start a project
Have a process that should run itself?
Tell us what slows your team down. We will come back within two business days with a first take on what to build, what it costs and how we would measure it.
New projectssales@turing-labs.comSupport for clientssupport@turing-labs.com